Privacy Policy
Effective Date: August 13, 2024
This Privacy Policy (“Policy”) outlines how Jawhara Jewellery and its subsidiaries (collectively referred to as “Jawhara,” “we,” “us,” or “our”) collect, use, disclose, and protect your Personal Information when you use our website, www.jawharajewellery.com (the “Website”). This Policy also explains who has access to your information and rights and how you can contact us with any questions or concerns. By using the Website, you agree to the terms of this Policy and consent to the collection, use, and sharing of your information as described. In case of any conflict between this Policy and applicable data protection laws in your jurisdiction, the applicable laws will take precedence. We reserve the right to amend, update, or replace this Policy at any time without prior notice.
- Information We Collect
Personal Information:
We collect and process various types of Personal Information when you register as a customer online, in-store, or by phone; update your information; make purchases; participate in surveys or promotions; or communicate with us. This information may include:
- Name
- Address
- Phone number
- Email address
- Purchase history
- Transaction details
- Billing information
- Interests
General Information:
In addition to Personal Information, we collect General Information during your visits to and use of the Website. This may include:
- IP address
- Date and time of access
- Duration of visit
- Browsing history
- Referring website
2. How We Use Your Information
Personal Information:
Most services on our website are available without requiring Personal Information. However, by using the Website—whether contacting us, making inquiries, purchasing products, or participating in promotions—you agree to our collection and use of your Personal Information for the following purposes:
- Manage your account and grant access to our platform.
- Communicating with you and addressing your questions or requests.
- Providing, delivering, and enhancing our services, products, offers, and website.
- Keeping internal records updated.
- Updating you about your orders or purchases.
- Performing statistical and data analyses to assess the quality of our services and products.
- Reaching out for market research purposes.
- Keep informed about new products, promotions, special offers, and other relevant updates.
- Personalising your experience on the Website.
- Meeting legal and regulatory requirements.
We may process your Personal Information as necessary to provide the requested services or for Jawhara’s legitimate interests unless your rights or interests override this need.
General Information:
- Make the website more valuable and functional by assessing visitor interest
- Determine technical design requirements
- Identify system performance or areas for improvement
- Monitor Website activity, generate reports, evaluate trends, and track usage without personally identifying users.
This General Information is used solely for website statistical purposes and is not shared with anyone outside our website’s support staff except as law enforcement requires.
3. Non-Disclosure of Collected Information
We do not share, sell, or rent your Personal or General Information to third parties except in the following circumstances:
- With your explicit consent
- As required by law or regulatory authorities
- To protect the rights, property, or safety of Jawhara, our customers, or others
- When necessary, to fulfil the services you request
4. Security
We prioritise the security of your information and take reasonable measures to protect it from unauthorised access, use, alteration, disclosure, or destruction. While we have implemented physical, electronic, and managerial procedures to safeguard your data, we cannot guarantee complete security against unauthorised access by third parties.
5. Cookies
Our Website uses cookies to enhance your experience. Cookies are files that store information on your hard drive, enabling us to recognise you and track session information. Most browsers accept cookies by default, but you can disable cookies through your browser settings.
6. Links to Third-Party Websites
Our Website may contain links to third-party websites. We are not responsible for these websites’ content or privacy practices and encourage you to review their privacy policies before providing any Personal Information.
7. Applicable Law and Jurisdiction
This Policy and your access to the Website are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. Any disputes regarding this Policy or our handling of your Personal Information are subject to the exclusive jurisdiction of the Courts in Dubai.
8. Contact us
You have the right to request access to your personal information, correct inaccuracies, update outdated information, request erasure, restrict its use, or object to its processing. You may also opt out of direct marketing communications at any time.
To exercise these rights or for any questions regarding this Policy, please contact us at
Jawhara Jewellery LLC,
PO Box: 85583,
Jawhara Building, Gold Souq,
Deira Dubai, United Arab Emirates.
Email: [email protected]