Tag: terms-conditions-en

1. Agreement
   
   1. Established in Dubai, United Arab Emirates, Jawhara Jewellery LLC (collectively “Jawhara”, “we”, “us”, “our”) is the owner and operator of the website www.jawharajewellery.com (the “Website”). The terms and conditions listed on this page, which are in force as of the day and time you use or access the website, are explicitly agreed to by you by accessing and using the website (the “Terms”). Before utilising the data and services made accessible by this website, please carefully read the Terms.
   2. Between “you” (the user of this website) and Jawhara, these Terms will serve as a binding contract. Please do not use this website if you disagree with the Terms or cannot abide by them.
   3. You should periodically check these Terms for any updates, as they may occur occasionally without prior notice. You must cease using the website if you disagree with any changes made to the Terms.
   4. Jawhara retains the freedom to alter or amend all or any portion of these Terms at any time, with immediate effect after notice posted on the website. If you find the Terms unacceptable, you must stop using the website immediately.
   5. Additional terms of use may apply to specific sections of the website. You accept that the further conditions of use that apply to these places apply to you by using them, in whole or in part. Please refer to our privacy policy for details on how we utilise your data.
      
      
2. Registration
   
   1. Registering to use our services or features is a straightforward process. You are required to provide honest, accurate, current, and comprehensive information about yourself during registration. If there are any changes to the information you registered, please email [email protected] to let us know immediately. We might occasionally modify the prerequisites for registration as well.
   2. Give us a unique password for your account and keep it private. You should also contact us immediately if there is any unauthorised use of your account or security breach. If someone uses your account without authorisation, we will not be responsible for your losses, but you might be responsible for our losses or the losses of others.
      
      
3. Eligibility to purchase
   
   1. The parties who can legitimately create contracts on the Internet in compliance with United Arab Emirates legal requirements are the only ones authorised to acquire our products through the website.
   2. Personal information will be needed from you to make purchases on the website. Name, phone number, email address, and other requested information must all be provided precisely as stated. You also acknowledge that you are the individual listed in the billing information supplied, and you will be asked to submit payment details that you represent and certify are accurate and legitimate.
      
      
4. Orders
   
   1. The products that we offer are ready to ship and are stocked. But we may be awaiting shipments from our suppliers. Please be advised that we might not be able to deliver some products due to production issues or quality control concerns found when we receive a product from our supplier. In these cases, we will email you to let you know that the products have become unavailable and will reimburse any money you paid us within 30 days of the notification.
   2. There are instances when we need more products due to excessive demand. We will email you immediately to let you know if the product you ordered is out of stock.
      
      
5. Pricing policy
   
   1. All product prices listed on our website are in AED / USD and include taxes. Please note that these prices are subject to change at our discretion.
      
      
6. Acceptance of your order
   
   1. You will receive an email acknowledging the specifics of your order once you have placed it. This email merely verifies that we have received your order; it does not constitute an acceptance.
   2. Once your order is shipped and you receive a confirmation email from Jawhara, your order will be accepted, and the transaction will be complete. Please note that our designated courier or third-party payment processor is not authorised to take orders on our behalf.
   3. We reserve the right to refuse to accept or complete your order if we are unable to get payment authorisation, if shipping restrictions apply to a specific product, if the ordered product is unavailable or withdrawn due to low-quality control, or if you do not meet the requirements outlined in these Terms. In addition, at our sole discretion, we reserve the right to refuse service to anybody at any time or to refuse to complete your order for any reason. In this regard, we shall have no liability to you or any other party.
   4. Despite our best efforts to ensure the accuracy of the information on our website, we occasionally may encounter a pricing error in one of the products. We will promptly notify you if we find a pricing problem for any item in your order. If a product was offered at an inaccurate price, we shall not be obligated to accept or fill the order, and we have the right to cancel any accepted orders in transit. We will notify you by phone or email if the product you ordered is priced wrongly for whatever reason, either because we have yet to accept your purchase or because the relevant portion of your order has been cancelled. We will promptly return the entire amount if you have already paid for the goods. If a product recall occurs while it is being transported, your refund will be processed as soon as we receive it.
      
      
7. Payment
   
   1. Visa, MasterCard, and other payment options that may occasionally be prominently displayed on the website may be used for payments. After the transaction, you will be taken to the website, and your account will be debited and cleared of the amount. You certify that the credit/debit card being used is yours. The card issuer may conduct authorisation and validation checks on any credit or debit card holder.
   2. We shall not be responsible for delays or non-delivery if the credit/debit card issuer declines to authorise payment.
   3. We prioritise your security. Our website uses Secure Socket Layer (SSL) technology to ensure your buying experience is easy, safe, and secure. The safe online payment gateway Mashreq Bank encrypts your credit card information in a secure host environment and handles all website credit and debit card transactions.
   4. Additionally, we take reasonable precautions, to the extent that it is within our power, to safeguard the information about your order and payment; however, absent negligence on our part, we cannot be held accountable for any losses you might incur if a third party gains unauthorised access to any information you provide us when using the website or placing an order.
      
      
8. Delivery and insurance
   
   1. Shipping inside the United Arab Emirates is free of charge.
   2. The delivery times listed on the website are approximations that should only be used as a reference and start on the day of dispatch. Regardless of the situation, we will ship the items to you depending on the country the customer lives (3 to 4 days if its within UAE and for International Shipping, it depends on the country and DHL service )of receiving your order. If circumstances beyond our control bring on any delays, Jawhara disclaims all liability and responsibility for them. In such an event, we will notify you as soon as we can and take action to lessen the impact of the delay.
   3. We insure every order from the moment it leaves our warehouse until it reaches the delivery address you have provided. All delivered products require your signature, and you become responsible for the items you purchased. Suppose you have designated a recipient, not you, for delivery purposes (for instance, as a gift). In that case, you acknowledge that proof of their signature (or at that delivery address) serves as proof of Jawhara’s delivery and fulfilment and a transfer of responsibility in the same manner. As soon as we deliver the products to the address you provided, you are responsible for them.
      
      
9. Returns and exchanges
   
   1. For details on how to return or exchange a product, please see the Exchange and Refund Policy.
   2. Please be advised that to return or exchange a purchase, you must come to one of our locations in the United Arab Emirates with the original invoice.
      
      
10. Use of website content
    
    1. Everything on the website, including text, graphics, materials, names of products, images, designs, taglines, logos, button icons, images, audio and video clips, trademarks, trade names, service names (registered or not), advertisements, layout, arrangement, graphical user interface, look and feel, and control features, is given to you as a service so that you and other users can browse our goods and services.
    2. Accessing and using this website is only allowed for personal, non-commercial use. You are not allowed to:
       • Modify, publish, transmit, transfer, sell, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the website content, in whole or in part, except as otherwise expressly permitted in these Terms;
       • Use this website in violation of any applicable law or regulation;
       • Use this Website to transmit, distribute, store or destroy material, including without limitation Website Content, in a manner that will infringe the copyright, trade mark, trade secret or other intellectual property rights of Jawhara or others or violate the privacy, publicity or other personal rights of others;
       • Selling, altering, deleting, or using the website content in any other way for a public or commercial purpose;
       • Selling, altering, deleting, or using the website content in any other way for a public or commercial purpose; 
       • Accessing data that is not meant for you or logging into a server or account that you are not authorised to access; 
       • Attempting to probe, scan, or test the vulnerability of a system or network or to circumvent security or authentication measures without the necessary authorisation; 
       • Copying or adapting the HTML code created to generate any website content or the pages that comprise the website;
       • Use the website Content to impersonate or otherwise misrepresent your identity or affiliation with Jawhara or any other person or entity;
       • Use the website Content to send unsolicited mail or email, make unsolicited phone calls or send unsolicited faxes regarding promotions and/or advertising of products or services; 
       • Use any device, software, or routine to interfere or attempt to interfere with the proper working of the website or any activity being conducted on the website, including, without limitation, material that contains viruses, Trojan horses, worms, time bombs, cancelbots or other computer programming routines or engines that are intended to damage detrimentally interfere with, surreptitiously intercept, or expropriate any system, data, or information; 
       • Attempting to decode, disassemble, decompile, or reverse engineer any software that is a component of the website; 
       • Framing or linking to any content or information accessible through the website. 
    3. You must obtain Jawhara’s express consent before copying, storing, redistributing, or publishing any content from the website.
       

11. Intellectual property
    
    1. Jawhara, unless otherwise specified, is the owner or authorised licensee of all copyright and other intellectual property contained in the website and its content, including but not limited to the “look and feel” of the website, all HTML and other code contained in the website, all text images or links, all product names and images, trade names, service names, tag lines, or logotype distinguished in form, text, or otherwise from surrounding text (e.g., all capital letters), (collectively, “Marks”) are trademarks owned by or licensed to Jawhara. The laws of the United Arab Emirates and other nations provide certain legal protections for the Marks on the website. All use of these Marks may be made with Jawhara’s prior written authorisation. Any reproduction or redistribution of the Marks is prohibited and may result in civil and criminal penalties. Violators will be fully prosecuted, which is permissible under applicable law. Without limiting the preceding, copying and using the Marks to any other server, location or support for publication, reproduction or distribution is prohibited. “Intellectual Property” means all trademarks, patents, inventions (whether patentable or not), copyrights, moral rights, product designs, design rights, trade names, business names, service marks, logos, service names, trade secrets, domain names, database rights and any other intellectual property or proprietary rights (whether registered or unregistered) including rights in computer software and all registrations and applications to register any of the items mentioned above. It is forbidden to copy and use the Marks on any other server, location, or support for publishing, replication, or distribution without restricting those as mentioned earlier. Trademarks, patents, inventions (whether patentable), copyrights, moral rights, product designs, design rights, trade names, business names, service marks, logos, trade names, trade secrets, domain names, database rights, and any other proprietary or intellectual property rights (whether registered)—including rights in computer software—as well as all registrations and applications to register any of the items as mentioned earlier—are all considered forms of intellectual property.
       
       
12. External links and promotions
    
    1. Links to websites owned and run by third parties (“External Sites”) may be found on the website. Jawhara does not recommend the information on these external sites; it only provides these links for your convenience. You understand that Jawhara cannot guarantee that any External Site will be available or that its information and content will be accurate. If you have any questions about these external links or their material, contact the web admin or site administrator for those sites. You do not assume liability if you visit any connected third-party websites.
    2. Information about different sales campaigns that Jawhara may conduct independently or in cooperation with another party may be found on the website. Any sales campaign that you want to participate in has additional terms and conditions that you must follow.
       

13. Indemnity
    
    1. You consent to indemnify, defend, and protect Jawhara and its Associated Companies (as defined below) from any claims, liabilities, lawsuits, judgments, litigation expenses, causes of action, demands, recoveries, damages (both actual and consequential), fines, penalties, losses, costs, and expenses (including attorneys’ fees) of any kind or nature that may be incurred by Jawhara and/or its Associated Companies. This obligation arises from or is in any way connected to your use of this website, including claims made by third parties due to your violation of these Terms or any other referenced terms, your infringement of any laws or the rights of third parties, or your use of this website. “Associated Companies” means any company, partnership or other entity controlled by, controlling or in common control with Jawhara or its parent or any subsidiary, including the management and directors of such entities. A person, company, partnership or other entity shall be deemed to control another person, company, partnership or other entity if the former person, company, partnership or other entity possesses, directly or indirectly, the power to direct or cause the direction of, the management and policies of the other person, company partnership or other entity whether through the ownership of voting securities or partnership interests, representation on its board of directors or similar governing body, by contract or otherwise;
       

14. Your Activity and Termination of YOUR Service
    
    1. Your engagement with this website is undertaken at your own risk. You accept full responsibility for using this website and all its communications and activities. 
    2. You agree not to remove, obscure, or modify proprietary rights notices, including copyright and trademark, that may be present on or within the website. 
    3. You commit to not collecting or harvesting any personally identifiable information, such as account names, from the Website, nor to using any communication systems provided by the website for commercial solicitation. Additionally, you agree not to solicit any website users for commercial purposes regarding their submissions.
    4. Jawhara retains the exclusive right to limit, suspend, or terminate your access to any or all portions of the website at its discretion, at any time, and for any reason, without prior notification or liability. Additionally, Jawhara may alter, suspend, or cease any aspect of the website, including the availability of specific features, databases, or Website Content, at any time without prior notice or liability. You will remain bound by these Terms despite any such termination or suspension. Unless explicitly stated otherwise in these Terms, Jawhara shall not be held responsible to you or any third party for any changes, terminations, suspensions, or discontinuations related to the website. 
       
       
15. General
    
    1. These Terms encompass all parties’ agreements regarding the subject matter addressed herein. No party may rely on any prior written documents or statements made by or on behalf of another party before executing this document.
    2. Each clause within these Terms is independently severable. Should any clause be deemed illegal, unenforceable, or invalid in any jurisdiction, it shall be considered severed from this document, while the remaining provisions shall remain unaffected. The clause’s legality, validity, and enforceability in any other jurisdiction will not be compromised.
    3. Should we, at any point, choose not to enforce the strict adherence to any of your obligations under these Terms, or if we do not exercise any rights or remedies available to us, this shall not be interpreted as a waiver of such rights or remedies, nor shall it exempt you from fulfilling those obligations.
       
       
16. Governing law and jurisdiction
    
    1. The Terms outlined herein, along with your access to our website, are regulated by the laws of the United Arab Emirates, specifically as they pertain to the Emirate of Dubai, without regard to any principles that may conflict with those laws. Any disputes arising from these Terms or our management of your Personal Information and General Information shall fall under the exclusive jurisdiction of the Courts located in Dubai.
       

17. Terms and Conditions for Promotional and Discounted Items, Promo Codes, Coupons, and Gifts with Purchase

1. Promotional and Discounted Items

1. Promotional and discounted products are available only while supplies last and may have limited quantities. 

2. Jawhara retains the authority to alter or cancel promotional offers at any moment without prior notification. 

3. Jawhara will establish the duration of discounts and the items eligible for them at its discretion.

2. Promo Codes

1. Promotional codes are intended for one-time use per customer unless indicated otherwise.  

2. Promotional codes may not be used with other offers, promotions, or discounts unless clearly stated.  

3. Jawhara retains the authority to revoke or deny any fraudulent promotional code acquired through improper channels.  

4. Promotional codes come with expiration dates and may be governed by further terms and conditions. 

3. Gift with Purchase

1. Promotions that include gifts with purchases are available only while supplies last and may be subject to limited availability.  

2. Offers for gifts with purchases apply exclusively to certain items and specific dates and may not be accessible in all regions.  

3. Jawhara retains the authority to alter or discontinue gifts with purchase promotions at its discretion.  

4. General Terms

1. All promotional offers, discount codes, and gift-with-purchase promotions may be altered or revoked without prior notification.  

2. Jawhara retains the authority to reject or annul any order that utilises promotional discounts or gift-with-purchase offers that fail to adhere to the terms and conditions outlined in this document.  

3. By engaging in promotional offers, customers consent to comply with these terms and conditions and any supplementary terms established by Jawhara.  

5. Contact Information

1. Customers seeking information or support related to promotional offers, promo codes, or gift-with-purchase promotions are encouraged to contact Jawhara customer service using the contact details on the website.

Customers who utilise promotional offers and promo codes or engage in gift-with-purchase promotions on the Jawhara website now acknowledge and agree to the associated terms and conditions.

Exchange and Refund Policy

Note:  Please be advised that the Return Policy outlined below does not apply to customised jewellery.

Within 30 days of the purchase date

Gold jewellery can be exchanged for either gold or diamond jewellery or a gift voucher equivalent to the invoice amount of the jewellery. In all instances, only a single exchange is permitted.

Diamond Jewellery

The item may be exchanged for either diamond jewellery or a gift voucher corresponding to the jewellery invoice amount. In all instances, only a single exchange is permitted.

Pearl Jewellery

The condition of the pearls and the appraisal made by Jawhara Jewellery will decide the worth of the pearl jewellery if the buyer wants to replace it in its original state.

After 30 days until the end of (1) year of the Gregorian purchase date

Gold Jewellery

Exchangeable for a gift voucher, gold, or diamond jewellery. After subtracting production expenses, stone weights, and any other non-gold components, the value of gold will be determined based on the market price that is in effect on the exchange date.

Diamond Jewellery

It can only be traded for diamond jewellery after a remodelling expense deduction of up to 25% of the initial jewellery invoice value. The chosen diamond jewellery should be worth more than the jewellery being exchanged.

After the end (1) year Gregorian of purchase date

Gold Jewellery

Can be exchanged either for voucher, gold, or diamond jewellery. The value of gold will be determined by subtracting production expenses, stone weights, and any other non-gold components from the current market price on the exchange date.

Diamond Jewellery

It can be exchanged for diamond Jewellery after the valuation of the old jewellery according to the market value of the material content. The value of the selected diamond jewellery should be more than the value of the jewellery for exchange.

Refund Policy

Jawhara Jewellery works hard to guarantee every customer is happy with whatever they buy. You might want to alter your mind occasionally, though. 

Although we cannot provide refunds, we have an extensive exchange policy designed to give you the flexibility you want. Should your purchase fall short of your expectations, you can upgrade to a higher-value product or return it for another; please refer to the exchange policy for more information.